1. Introduction
Welcome to TerraVista. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, process, and disclose your information when you access or use our website and services. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect and process the following types of information about you:
- Personal Identification Information: Your full name, email address, phone number, postal address, date of birth, passport details, and visa information.
- Travel Preference Information: Details about your travel style, interests, dietary requirements, accommodation preferences, and any other information you provide to help us tailor your journey.
- Payment Information: Credit/debit card details, bank account information, and billing address. Please note that we do not store full credit card details on our servers; they are securely processed by our third-party payment gateways.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Communications: Records of your correspondence with us, including emails, chat logs, and phone call notes.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Our Services: To create and manage your bookings, arrange flights, accommodations, tours, and other travel services, and to communicate with you about your itinerary.
- To Personalize Your Experience: To tailor our travel recommendations and services to your specific interests and preferences.
- To Process Payments: To facilitate and process transactions for the services you have booked.
- For Communication: To send you booking confirmations, travel updates, and respond to your inquiries. We may also send you marketing communications if you have opted in to receive them.
- To Improve Our Services: To analyze how our website and services are used, allowing us to improve user experience, develop new features, and enhance our business operations.
- For Legal and Safety Reasons: To comply with legal obligations, prevent fraud, and ensure the safety and security of our clients and staff.
4. Data Sharing and Disclosure
We do not sell your personal data. However, to provide our services, we may need to share your information with trusted third parties, including:
- Travel Suppliers: Airlines, hotels, tour operators, transport companies, and other suppliers who will fulfill your travel booking. We only provide them with the information necessary to complete the booking.
- Payment Processors: Secure third-party payment gateways to process your transactions.
- Legal Authorities: Government bodies, law enforcement, and other authorities where required by law or to protect our legal rights.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. They are only permitted to process your personal data for specified purposes and in accordance with our instructions.
5. Data Security
We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and third parties who have a business need to know.
6. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request the transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us through the form available on our Plan Your Trip page.